We offer free shipping on all orders above PKR 4,000. Orders are processed within 1–3 business days and typically delivered within 3–7 business days across Pakistan.
Returns & Exchanges
We accept returns and exchanges within 7 days of delivery — items must be unused, unwashed, and in original packaging. Sale items are final. Return shipping is the customer’s responsibility unless the product is defective.
Refunds
Once your return is received and inspected, your refund will be processed within 5–10 business days via your original payment method.
Discounts
Discount codes must be applied at checkout and cannot be used with other offers.
Customer Support
Have a question or issue? Our support team is here to help. 📧 Email us at: support@oldserene.com
